Last Updated February 3rd, 2026
Who are we?
Riteway Claims Limited are known as the “controller” of your personal data. This means we decide how your personal data is processed and for what purposes. This Privacy Policy explains how we use any personal information you provide to us.
What is our legal basis for processing your personal data?
As you have instructed Riteway Claims Limited to act on your behalf we have a legitimate interest to process the personal information that you provide to us as our client. Our legitimate interests are summarised below:
As our client we have a relevant and appropriate relationship with you and the processing of your data can be reasonably expected in order for us to provide the correct services to you;
What types of data do we hold/collect?
The following types of personal data are collected, held, and processed by the Practice:
| Category | Type of Data | Purpose of Data |
|---|---|---|
| Personal | Name, Previous Name, Date of Birth | To contact you, Identification |
| Contact | Email address, postal address, telephone numbers | To contact you, Identification |
| Financial | Bank account | Anti-Money Laundering |
What do you do with my data?
The legitimate business activities we and our associated representatives use your information for includes some or all of the following:
- provision of services to you;
- updating and maintaining client records;
When you provide your data to us, you consent for us to use your personal information to:
- Contact you about offering our services via the contact methods you have provided, which could include telephone, text message (SMS), messaging platforms such as WhatsApp, email and/or post; and
- Administer our website, including ensuring that we can enable your use of the services on our website (including enquiries and complaints about our website) and improve your browsing experience by personalising the website.
Our use of your information is subject to your instruction, the Data Protection Act 2018, and our duty of confidentiality.
Sharing your personal data
Your personal data will be treated as strictly confidential, and your basic contact information will be shared only with appointed data processors and solicitors who work in association with Riteway Claims Limited who will process your mis-sold car finance claim. Your data will not be transferred outside the European Economic Area (EEA).
We may also use your data to identify additional claims through undertaking “soft” searches or Subject Access Requests made through credit and information services to Credit Reference Agencies.
We may use your personal data for purposes outside of our contractual services where we believe that it is in our legitimate interest to do so. When we rely on our legitimate interest, we make sure we consider and balance any potential impact on you and your rights before we process your personal data.
Our legitimate interests are:
- to service our clients’ needs and deliver services;
- to promote and market our products and services.
What are your rights?
Whenever we process data for the purposes stated above we will ensure that we always keep your Personal Data rights in the highest regard and take account of these rights.
Unless subject to an exemption under the Data Protection Act 2018, you have the following rights with respect to your personal data:
- The right to request a copy of your personal data which Riteway Claims Limited and its’ associated representatives hold about you;
- The right to request that Riteway Claims Limited corrects any personal data if it is found to be inaccurate or out of date;
- The right to request your personal data is erased where it is no longer necessary (or required for regulatory obligations) for Riteway Claims Limited to retain such data;
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
- The right to object to the processing of personal data:
Please bear in mind that if you object this may affect our ability to carry out the tasks above for your benefit.
To exercise all relevant rights you can contact us at the below:
Email: info@ritewayclaims.com
Riteway Claims Limited
83 High Street
Hemel Hempstead
HP1 3AH
Further processing
If we or our associated companies wish to use your personal data for a new purpose, not covered by this Privacy Policy, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.
Due to the innovative nature of Riteway Claims Limited, in the future we or our data processors may have other products that may be of interest to you.
You can opt out of this service by emailing us at info@ritewayclaims.com. You are entitled to cancel your claim with no obligation within 14 days of our appointed solicitors from our panel of recommended solicitors sending you their relevant documents by contacting them directly. After the initial 14 days you can still terminate your contract with your appointed solicitors who will advise if there are any possible charges to you or if they have already won your claim for mis-sold car finance.
Riteway Claims Limited, trading name Riteway Claims, is a claims management company authorised and regulated by the Financial Conduct Authority FRN 941650. You can check our authorisation on the FCA Register by visiting the following website: www.register.fca.org.uk. We are Registered in England and Wales under company number (10703533).